Contact Us

Get in touch with SocBoost+. Our infrastructure experts are here to assist with any technical or account-related inquiries.

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General

Platform questions and basic inquiries.

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payments

Billing

Invoices, payments, and subscription management.

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Order Issues

Tracking, delivery delays, or refills.

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Legal

Privacy policy and terms of service queries.

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Our Support Commitment

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Human Support, Not Bots

Every ticket is handled by a real human specialist. We don't use automated AI responses for support, ensuring your unique needs are understood and met.

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Response Time: 24-72 Hours

We maintain a strict protocol for response times. While most tickets are addressed within a day, we guarantee a thorough response within 72 hours.

Before You Contact Us

Self-service verification checklist

01
Order Status

Please wait 24-48 hours after ordering before reporting a delay. Most deliveries start instantly.

02
Refills

If you experience a drop, ensure your order is within the refill guarantee period before emailing.

03
Refunds

Refunds are only processed if the delivery protocol fails. Review our refund policy first.

04
Public Account

Verify that your account and video settings are set to "Public". Private accounts block delivery.

How To Reach Us

To expedite your request, please send an email with the required information to our primary support address.

Support Email

[email protected]

checklist Required Information

  • 1 Your Order # (from confirmation email)
  • 2 Platform Username or Video Link
  • 3 Detailed Description of the Issue
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Important Safety Note

SocBoost+ Support will NEVER ask for your platform password, 2FA codes, or login credentials. If you receive a request for these, do not respond and report it immediately.

FAQ

Common support queries

Can I change my username after ordering? expand_more
No, once an order is entered into our infrastructure nodes, the destination link is locked. Changing your username during delivery will cause the order to fail without refund eligibility.
My order says completed but I don't see anything? expand_more
Please refresh your profile or app. Sometimes there is a minor caching delay between our server confirmation and your local device's UI. If it doesn't appear after 1 hour, contact us.
Do you offer custom bulk discounts? expand_more
Yes, for agencies or high-volume creators requiring over 1M units per month, please email us with the subject "BULK INFRASTRUCTURE REQUEST".